Players can rest assured knowing the Hard Rock Casino has a bricks & mortar heritage from Las Vegas. Unusually this casino is an instant only casino hence it’s one for the broadband household, but it is easy use and try with far less hassles than other casinos. The Hard Rock’s sign up bonus is by far the best.
Love: Exceptional sign up bonus - French Roulette - Can play demos without signing up
Awards: Best sign up bonus
Hate: Instant only - Software is less playable than others
’No it’s not a scam’ New users get a £50 sign up bonus on a minimum deposit of £25, it is credited to your account within 5 days of meeting the wagering requirement of £100. This is quite simply the best there is and you will be forgiven for thinking the Hard Rock Casino was running a scam, but we can assure you, they pay out.
’No monthly bonuses’
With the sign up bonus they offer the Hard Rock have, it comes as no surprise that they do not run a monthly bonus. Though they are known for running competitions & prize draws.
2x bonus (£100)
Players must email a claim for the bonus after they have met the wagering requirements
’French Roulette’ Hard Rock Casino uses Wager Works software which only has an instant version. This comes with the problem of having to wait for the games to load in your browser, one for the broadband households.
Featuring only 32 games, Hard Rock’s range of games is small but in a good way. Hard Rock does not overdo it on slot machines and concentrates mainly on the table and Card games covering the most important ones. Hard Rock features French Roulette which returns half of your wager on even money bets when a zero is rolled in, cutting the house advantage to 1.35%.
’Poor playability’ Naturally, instant versions tend to be less playable compared to their download counterparts. This is down to reasons varying from the fact that players can’t right click to remove bets to inferior graphics & sounds.
Free on your debit card!
All deposit & withdrawals are done on the Hard Rock’s website. They only accept debit & credit cards, make sure you use your debit card at the Hard Rock as they charge £2 for issuing cheques (banking regulations only allow casinos to return the initial deposit amount back to the credit card). Hence if you use a credit card and make a profit after your session, the profit will have to be sent to you by cheque, incurring Hard Rocks £2 fee.
Withdrawals are prompt, usually taking around 3 days in our experience, £10 minimum withdraw at a time
’No late night support’
The Hard Rock offers support through all the usual channels but fall short of offering 24hr support. Their help desk is manned 8am - 10pm (10am - 10pm Sun), calls are free and anyone who wants to write in can use their freepost address.
While we aren’t impressed by their help desk hours we were impressed by their quick and competent replies to our emails.